Refund Policy

Refund Policy

CasGo EV aims to provide reliable EV charging services and fair customer support.

Eligible Refund Requests

• Failed charging session
• Duplicate payment
• Incorrect transaction charge
• Technical platform error

Non-Refundable Situations

• Successfully completed charging session
• User voluntarily stopped the charging session
• Vehicle-related charging limitations or incompatibility

Refund Request Procedure

Submit your request within 7 days together with the Transaction ID, charging location, date & time and issue description.

Approved refunds are generally processed within 7–14 business days, subject to
verification and the payment provider’s processing timeline.